Refund Policy

Thank you for shopping at Crystal Telecom Services. We value your satisfaction and aim to provide you with the best shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • It must be returned in its original packaging, including all accessories, manuals, and warranty cards.
  • Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment. Please note:

  • Shipping charges incurred during the original purchase will not be refunded.
  • Refunds may take additional time to reflect in your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different model, color, or accessory, please contact our customer support team within 7 days of receiving your order. We will guide you on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Gift cards or store credits.
  • Downloadable software related to phone usage.
  • Personalized or custom-made phone cases and accessories.
  • Opened screen protectors.
  • Items marked as “final sale.”

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund based on your preference and product availability. Ensure that you provide photographic proof of the damage or defect.

Return Shipping

  • You are responsible for the shipping costs of returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).
  • We can provide you with a prepaid shipping label in cases of error.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive the returned item. Please allow additional time for your bank or payment provider to reflect the refund.

Contact Us

For any questions or concerns about our refund policy, please contact our customer support team at Phone No: 0777593290 , Website: www.crystaltelecom.lk, Address: 343 main st, negombo We are here to assist you and ensure your shopping experience is smooth and enjoyable.